I agree that the Council should have an oversight role with a view to ensuring that the Ombudsman's office is
interpreting the law correctly.
I have a complaint with the FSO which is similar to the example above - where there is a dispute over something which happened over 6 years ago which is relevant but separate to a complaint about a bank's behaviour in 2011. I wonder would I be better off withdrawing my case from the FSO and waiting for the new remit of the FSO to be determined and then resubmitting the complaint. I`m concerned the current FSO will reject the complaint and the revised timelines for FSO complaints will not apply to complaints previously rejected by the FSO. Is there any planned timeline for the new FSO legislation to be put in place?
interpreting the law correctly.
I have a complaint with the FSO which is similar to the example above - where there is a dispute over something which happened over 6 years ago which is relevant but separate to a complaint about a bank's behaviour in 2011. I wonder would I be better off withdrawing my case from the FSO and waiting for the new remit of the FSO to be determined and then resubmitting the complaint. I`m concerned the current FSO will reject the complaint and the revised timelines for FSO complaints will not apply to complaints previously rejected by the FSO. Is there any planned timeline for the new FSO legislation to be put in place?