By way of update: the management co. for the apartments reverted today saying that they have engaged a drain contractor to visit the complex today and report with their findings. It appears as though the management co. are now running with this, and will resolve the issue. I'll update this thread again once I have a concrete answer on what the problem was, and how it was fixed.
Also, thanks for your input villa 1, I'll mention this to the management co. as well.