serotoninsid
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Yes it would - but only one 'mystery shopper' is proposed!Would one part of the process not involve " mystery shoppers" of some type ? I suppose it may depend on the type of franchise business too.
Care to elaborate on that?a bit of ingenuity should overcome that
only one 'mystery shopper' is proposed!
http://www.eiqa.com/index.php?page=contactCustomer Satisfaction
EIQA solutions and services help organisations throughout Ireland deliver the best possible customer experience, which is known to impact the results organisations want to achieve . Unlike traditional business applications, EIQA’s Customer Experience solutions are based on the principles of the service profit link. ”Extensive global research has shown that leading companies can stay on top by managing the service profit chain. This is a set of relationships has been shown by Harvard Business School researchers to link engaged employees and customer satisfaction to profits. The premise is basic enough: happy employees make for happy customers who are loyal, and a loyal customer is far more profitable than having to acquire a new customer, but take away any of the links and the chain falls apart. EIQA enables organisations both public and private, large and small to implement customers strategies which meet increasing customer demands with solutions to ensure greater customer loyalty, operational productivity and profitability.
We offer a range of solutions from Mystery shopping, ad-hoc surveys and National Benchmark surveys. We also offer specific customers training solutions and tailored consultancy projects.
If you would like more information on our Customer Satisfaction Survey Programmes, please contact EIQA here
http://www.eiqa.com/index.php?page=contact
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