"The law is that EU261 still applies, they have to give you back the cash within a two-week period."
Submitted the refund request on 20th March. A few days ago I received the 'We are working through the volume as quickly as we can' email. No refund yet. I'm sure it's not a priority for them.Still no refund from Ryanair despite me filling in refund request forms over two weeks ago. I was also looking for a refund in respect of a hotel stay so I rang my credit card company. The agent to whom I was speaking said that she had seen lots of EasyJet refunds but none from Ryanair.
I am sure that it will come in due course but a little bit of me thinks that they have lost my request somewhere.
Has anyone else received their refunds from Ryanair yet and what was the timeline?
Update. Email from Ryanair attaching a voucher for the full value of my flight, valid for 1 year, despite my clearly seeking a refund. Now in queue for Chatbot, having had to enter my contact details & flight ref which they quoted on the email. Frustrating!Submitted the refund request on 20th March. A few days ago I received the 'We are working through the volume as quickly as we can' email. No refund yet. I'm sure it's not a priority for them.
I thought your confidence in your previous post was misplaced!Update. Email from Ryanair attaching a voucher for the full value of my flight, valid for 1 year, despite my clearly seeking a refund. Now in queue for Chatbot, having had to enter my contact details & flight ref which they quoted on the email. Frustrating!
Well, it was all going too well, wasn't it? I am still waiting for a reply to my Chat question!I thought your confidence in your previous post was misplaced!
I got through to a human on the chat on Sunday morning in 10 minutes.
Did that resolve the refund issue?I thought your confidence in your previous post was misplaced!
I got through to a human on the chat on Sunday morning in 10 minutes.
Quote.....Did that resolve the refund issue?
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I am waiting 24 hours now but no reply from a Customer Care agent!Quote.....
Perfect. I have informed Ryan Air refund team that you will not need voucher as refund, and you will get refund in bank once COVID_19 situation is over, until that if you wish to book any flight to any date you want, you can do it using voucher and if you don't book in that mean time, you will get cash(bank transfer) back for sure. Thank you very much for your understanding and cooperation Please note that as our payment agents are required to stay at home in the fight against the COVID-19 pandemic, payment security restrictions prevent us from processing cash(bank) refunds until the COVID-19 crisis has abated. Thank you very much for your understanding in this hard time we all are living.
Brendan
93 pages, nearly all complaints on the TripAdvisor Air Travel forum. This company is sitting on €4 billion in cash and can well afford to make refunds to those people some of whom may have lost their jobs....
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