NCA or Aviation Regulator perhaps? From the former:Advice - follow up with the relevant consumer body (can't remember the name)
If the airline cancels
But if the airline cancels your flight at short notice, you may be entitled to:
Your rights here depend on when you are informed of the cancellation - it is for the airline to show whether and when the notification took place
- A refund of your ticket - the full cost of the part(s) of the journey you couldn't complete; or
- Re-routing to your final destination under comparable transport conditions at the earliest opportunity. Re-routing may also be at a later date at your convenience, subject to the availability of seats
'Point-to-Point' Airline
- Ryanair is strictly a 'point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by Ryanair or other carriers. You should therefore not book onward flights with Ryanair or indeed with any other air or surface carrier.
You mean [broken link removed]?
Flight cancellations and schedule changes
- If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
- Ryanair does not provide compensation for flights which are delayed or cancelled for reasons beyond Ryanair's control. You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided with a written notice setting out the rules for compensation and assistance in line with such Regulation.
- Passengers who book well in advance should re-check their outward/return flight timings on [broken link removed] or with a Ryanair reservations centre between 24 and 72 hours prior to departure.
Any chance of taking a refund on the original outgoing flight and getting an alternative one going out on the Tuesday (or whatever)? Or is accommodation etc. already booked?I booked flights with Ryanair for a three day trip going out on Sunday and returning Wed. I just got an email to say that they have changed my itinerary to return on the Friday. This is too long as I only intended a short break. From the email, it appears I can accept the change or apply for a credit or refund for the CHANGED FLIGHT only. Has anyone else any experience of this? It looks like I either lose the money on the outbound flight if I cancel altogether or am stuck with going for week.
Any advice?
Also from the Ryanair Ts&Cs:
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