To the original poster: there is unfortunately no good solution to this, and I would advise leaving such a poisonous environment. If your friend wants to fight it, then definitely keep a diary and go through the grievance process with the company first. However, keep in mind the desired final outcome. Unfortunately legislation in bullying in the workplace is sadly lacking - there are best practice guidelines but absolutely nothing saying that an employer must follow them. Stress can make people ill, so finding an alternative job before your friend's health suffers is the best option. There are definitely better places to work out there.
I Appreciate the point you are making, but leaving the job is the aim of employer, why would this be in OPs best interest ....
He needs to check to avenues highlighted, and if he feels incapable, join a Union.
I have said this before, just because an employer does not recognise Unions, because state does, they have a valid role in harrassment cases.
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