Revenue non responsive

A

ArthurMcB

Registered User
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602
Hi,

I submitted my 2022 income tax return in early jan 23. All fairly standard, nothing complex in it.

As of today it has not being finalised by revenue and i dont know why.

I have sent a follow up on my enquires every 3 or so weeks. Nobody has responded.

I finally got through on phone about 5 weeks ago and the lady i spoke to told me to essentially hold tight its in a queue.

I Phoned again yesterday and the guy i spoke agreed it was taking too long and offered to deal with it himself and try and get it resolved/finalised. i asked him to add a reaponse to me on my enquires so i could at least get some comfort that it would be dealt with. He said he would and that he was going to do that anyway. That was yesterday morning and as of now i still have not had a response.

How can i proceed with this? Is there any other way i can follow up or escalate or complain?

Thanks
 
Not really. Is there anything at stake, apart from your understandable wish to get it dealt with?
 
Actually was just logging on to post a query on Revenue as well, not the same query but what is the story with trying to get an answer out of them these days? Friend qualifies for a work based pension since 3/1, company has requested though income details for 2006/07/08, they helpfully gave a phone number for Revenue in the letter as the P60s/payslips were no longer around, although to be fair person had two of the years p60 but not the third one as I suspect they were made redundant during that year.

Anyway rang early Jan to be told put request in writing and send to a specific address, did that on 9/1 but no reply, around 9/2 registered on Myaccount (person not computer literate and doesn't even own a phone capable of it) but anyway I used my email etc, put in the request there, it's now more than the 20/25 working days, I've tried to ring again but just says unable to take call, not even a you have a wait of x number of minutes!

Can't think what next to do, other than a trip to local TDs clinic on Thursday which is a bit drastic! Friend could do with that bit of pension due!
 
Monbretia said:
Can't think what next to do, other than a trip to local TDs clinic on Thursday which is a bit drastic! Friend could do with that bit of pension due!
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In my limited experience, politicians are very slow to challenge Revenue on operational issues, for fear of being seen as interfering in their work.
 
Their own info says they will answer within 20 working days or 25 during busy periods which I'm sure they will claim is all the time! Used to be great when you could ramble into local office and talk to a person!
 
I just want it resolved. I calculate im due a refund which id like to get.

I dont understand the delay and am feustrated by their lack of reaponse and now yesterday being fobbed off by the person i spoke to. I have to say he didnt seem to care and was joking with me so i have no faith.

There has to be some way to escalate or complain.
 
Monbretia said:
Actually was just logging on to post a query on Revenue as well, not the same query but what is the story with trying to get an answer out of them these days? Friend qualifies for a work based pension since 3/1, company has requested though income details for 2006/07/08, they helpfully gave a phone number for Revenue in the letter as the P60s/payslips were no longer around, although to be fair person had two of the years p60 but not the third one as I suspect they were made redundant during that year.

Anyway rang early Jan to be told put request in writing and send to a specific address, did that on 9/1 but no reply, around 9/2 registered on Myaccount (person not computer literate and doesn't even own a phone capable of it) but anyway I used my email etc, put in the request there, it's now more than the 20/25 working days, I've tried to ring again but just says unable to take call, not even a you have a wait of x number of minutes!

Can't think what next to do, other than a trip to local TDs clinic on Thursday which is a bit drastic! Friend could do with that bit of pension due!
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Asking Revenue for a copy of a P60 from 15 years ago used to involve them sending a request to their huge warehouse somewhere in County Clare and physically pulling out the relevant record. This took a lot of time as there was usually quite a backlog of requests.
I don't know whether that's still the case or whether nowadays they just need to pull up a backup tape, but I'd be very surprised to hear that archive retrieval requests can be serviced within 25 working days. In fact, 25 weeks is probably more realistic!
 
Shirazman said:
Asking Revenue for a copy of a P60 from 15 years ago used to involve them sending a request to their huge warehouse somewhere in County Clare and physically pulling out the relevant record. This took a lot of time as there was usually quite a backlog of requests.
I don't know whether that's still the case or whether nowadays they just need to pull up a backup tape, but I'd be very surprised to hear that archive retrieval requests can be serviced within 25 working days. In fact, 25 weeks is probably more realistic!
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Flip! Be a bit of a wait for that pension so!

If they just replied and said that at least!
 
ArthurMcB said:
I submitted my 2022 income tax return in early jan 23. All fairly standard, nothing complex in it.

As of today it has not being finalised by revenue and i dont know why.

I have sent a follow up on my enquires every 3 or so weeks. Nobody has responded.
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I am in exactly the same boat and have been following up monthly. Have not bothered phoning to date. I am owed a sizeable refund for AVCs - I thought it might be the rent tax credit that was holding things up, but others are having that approved for 2023 now, so I doubt it.

It feels a little early to submit a formal complaint. I'd be happy with an acknowledgement of my query and some realistic indication of likely processing times.
 
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Tax returns submitted through ROS are processed in a few days and any tax refunds are immediately issued. It might be worthwhile trying to register for ROS.
 
I think myself and OP are both talking about online filing through My Account (and not full self-assessment/form 11 through ROS.). There should not be any difference in processing times - if anything My Account returns should be simpler.

I've had previous online returns take a few weeks to process at busy times, but not months.
 
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I was in a similar position submitted in early January but still hadn't had anything back by the end of Feb. I raised a request and they responded a couple of days later to say they had completed/issued the balancing statement and the refund arrived a couple of days after that.
 
Maybe I am just lucky, but for the past 15 years of submitting by ROS I have never waited more than a week to receive a tax refund.
 
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How can you submit an AVC tax refund claim before having a payment receipt from the provider?

Are you perhaps thinking of a case where you used the refund to fund a future AVC ?
 
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It's only when revenue ask you to send them the PRSA certificate that you will not be able to claim before making the AVC payment.
 
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MugsGame said:
How can you submit an AVC tax refund claim before having a payment receipt from the provider?

Are you perhaps thinking of a case where you used the refund to fund a future AVC ?
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People regularly make qualifying lump sum pension contributions a few days ahead of a Pay & File tax deadline and then proceed to have their file tax return filed. The payment receipt from the provider will take a lot longer than that to issue. Pensions sales staff are normally very busy at that time of year.

I wouldn't be so sure of the wisdom of submitting an AVC claim on ROS before making the payment to the provider and then using the tax refund as part of the pension payment. If in that scenario something goes awry in the meantime causing the payment not to be made as scheduled, the claimant is in the interim in fraudulent claim territory.
 
T McGibney said:
I wouldn't be so sure of the wisdom of submitting an AVC claim on ROS before making the payment to the provider and then using the tax refund as part of the pension payment. If in that scenario something goes awry in the meantime causing the payment not to be made as scheduled, the claimant is in the interim in fraudulent claim territory.
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Yes, I was very careful to make sure that the AVC payment exactly matched the amount I had claimed. I also had access to cash if needed by selling an investment.
 
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Interesting. Revenue have always asked me for an AVC receipt before paying out a refund (sometimes even in cases where I had already provided the receipt to them!). I must have some special flag on my account that says "Untrustworthy". Perhaps this is also why processing of my return has been delayed!

Like Tommy I think it's unwise to claim AVC relief before paying the AVC. There are all sorts of potential issues outside your control that could prevent the payment going through in time e.g. a systems issue on the provider side.
 
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