If there is nothing wrong with the shoes other than your daughter whinging about them, the shop is not obliged to exchange them. The box excuse is just downright nonsense.... I just bought shoes for my daughter and when we got home we realised we didn't get the right shoe. She is complaining about them and I know she won't wear them ...
i believe you are entitled to return the product to the retailer up to 28 days. the reason why you are returning is not material.
Clarks
Look at the returns policy - is there any in the shop or on the receipt. Consumers are entitled to return any faulty goods and whether or which you have kept the box makes no difference. A couple of years back I had a faulty phone - was looking for a refund from 02 and they were refusing because I had no box.... their stance didn't last too long.
when we got home we realised we didn't get the right shoe
... when we got home we realised we didn't get the right shoe...
I have been told that as well but didn't think about goods being faulty. You have a point there but it doesn't sound as if the shoes were faulty in the OP's case.I have often been told that, if I don't take the box, the shoes cannot be returned. However, as other posters mention, this means nothing if the goods are faulty.
No of course not, the box is the best thing about getting new shoes.....it's too keep them dry where your wearing them. It's the new fashion to keep the box over the shoes!!!
You might just have something there - maybe Pyjamas and Boxed feet will be the new trendThanks for making me laugh
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?