Hi.
I've made a claim on my house insurance for water damage & have gotten the first payment from Aviva.
The retention date says April 10th but I'm not going to be able to get the work done by then.
I just rang Aviva & was told by an operator that my case will close on April 10th but if the documentation comes in after then they will just re-open the case.
Does this seem correct to anyone?
The operator just seemed very cagey on the phone!
I've made a claim on my house insurance for water damage & have gotten the first payment from Aviva.
The retention date says April 10th but I'm not going to be able to get the work done by then.
I just rang Aviva & was told by an operator that my case will close on April 10th but if the documentation comes in after then they will just re-open the case.
Does this seem correct to anyone?
The operator just seemed very cagey on the phone!