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We are looking at all service areas at this point, including broadband and mobiles ... I have picked up the thread on the broadband stuff so thanks for the heads up.look at a site about broadband providers and you will have enough material to make a complete series - oops they advertise on Tv so thats a no go subject.
naoh
Service providers or goods providers also?I am a researcher with the current affairs TV section in RTE and we are hoping to make a programme on customer service issues looking at how service providers interact with the public and how problems are managed.
I am a researcher with the current affairs TV section in RTE and we are hoping to make a programme on customer service issues looking at how service providers interact with the public and how problems are managed. I would be interested in hearing from anyone with experiences in this regard - good or bad. You can either post on this thread or send me a private message. Thanks!
We are currently at the first step of this programme, the research phase, so we are doing a general trawl to see what experiences are out there. This obviously will become more focused over time as we talk to people about their stories, check them out etc.Service providers or goods providers also?
What sort of service providers?
If any then the focus seems very diffuse and it's difficult to see what such a programme might achieve.
Yeah - I'd never buy a phone and broadband package from a carpenter either.If This post will be deleted if not edited immediately Christ appeared at my front door with the Chairman of Eircom offering free phone and broadband for life and the secret of eternal youth I would not take them up on the offer
Yeah - I'd never buy a phone and broadband package from a carpenter either.
How about something comparing public sector to private sector?
It's a mantra of some people that there is no customer service in the public sector. It would be interesting to see if the evidence bears that out.
This seems to be a common problem - does anyone have any specific experiences of this happening to them ie. taking out insurance (for whatever) and then having a nightmare when submitting a claim?Add to that mobile phone insurance , in some cases charging €8 a month (€96 a year) for a phone that can be bought for as little as €70. Try making a claim and they make it all but impossible to get something back.
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