Happened to us a few years ago, claiming high carbon dioxide levels due to very expensive gas fire, had closed vents and was drying clothes on a close horse. It wasn't carbon dioxide just stale air......paid callout charge and wrote it off as maintenance costs.Tenant notifies me that appliance is not working. Contacted repair company and arrange for call out.
Turns out there was no fault on appliance, tenant had turned it off. It's not possible to turn it off 'accidentally'.
Not unreasonably the repair company have sent me an invoice for their time on the call out. Have spoken to repair company and confirmed comments on invoice.
Would you expect tenant to pay this invoice?
Tenant notifies me that appliance is not working. Contacted repair company and arrange for call out.
I don't know why you think this.Whatever about the rights and wrongs, RTB would support the tenant 100% on something like this.
Is a deposit held for this reason? To be retained in part to cover a disputed debt?If the tenant was responsible then he/she pays. I would inform the tenant and invoice the charge to them. If they refuse to pay you still have their deposit and personally I would take it from that. If the tenant wants to take it further, that's fine, let them. Too many people prepared to let things go because others tell them they'll find it difficult to collect this, that, and the other charges from tenants.
Well, it helps explain why some landlords give the industry a bad name the same way some taxies give their industry a bad name,Is a deposit held for this reason? To be retained in part to cover a disputed debt?
This isn’t a ‘charge’. It’s a claim that a debt exists. If the tenant refuses to pay, it may be a matter for the small claims process. Best negotiate.If the tenant was responsible then he/she pays. I would inform the tenant and invoice the charge to them. If they refuse to pay you still have their deposit and personally I would take it from that. If the tenant wants to take it further, that's fine, let them. Too many people prepared to let things go because others tell them they'll find it difficult to collect this, that, and the other charges from tenants.
Where is the manual for the appliance?Tenant notifies me that appliance is not working. Contacted repair company and arrange for call out.
Turns out there was no fault on appliance, tenant had turned it off. It's not possible to turn it off 'accidentally'.
Not unreasonably the repair company have sent me an invoice for their time on the call out. Have spoken to repair company and confirmed comments on invoice.
Would you expect tenant to pay this invoice?
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