Rent Supplement is not payable if the rent charged exceeds the maximum limit for the area and family size. If, in the OP's case, the rent isn't reduced, it's likely that the supplement being paid will cease so the tenants will have to move anyway.
The CWO does not reduce rent any time they want. The maximum rent limits are set by SW legislation and the CWO must implement that legislation. The rent review that the OP's tenants have just had are probably implementing the changes which were announced in the April budget and came into effect at the beginning of June.
This is not true in all cases. There are many many people using rent supplement and paying more themselves. Sometimes a tenant wants to live in a nicer area than normal RS can afford, sometimes this is because of problems with neighbors or for job/personal reasons, sometimes its to get their kids into better schools.
And there are a minority of landlords who declare a lower rent to the HSE than they charge the tenant - which means by default that the tenant has to stump up the balance.
I work for the Community Welfare Service.
I am aware that some landlords under-declare rent to facilitate their tenants, but not all do, so I said a "minority" rather than "most".
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