prettyboybaker
Registered User
- Messages
- 31
Have either/both actually ruled on the matter to that effect?Even if it was an administrative error, both the CRU and Consumer Protection agree it was a major change without notification.
Ok. So this is inaccurate?@ClubMan As @Up Rovers said CRU said to go through formal complaints procedure with Bord Gais before they would get involved so no official ruling.
Even if it was an administrative error, both the CRU and Consumer Protection agree it was a major change without notification.
Have you asked them to do this and how have they responded?@Salvadore I would at a minimum expect to have my level pay discount retro applied.
I only officially complained yesterday. I'll wait to hear what they have to say.Have you asked them to do this and how have they responded?
What do you mean by "discount" here?@Salvadore I would at a minimum expect to have my level pay discount retro applied.
The 2% discount, to the best of my knowledge, is for paying by Direct Debit, not level pay. At least it is for new customers.@Salvadore I would at a minimum expect to have my level pay discount retro applied.
You would have received a bill from BG at least 14 days prior to the direct debit being raised. The 14 days is mandatory under the SEPA payment scheme.On Christmas Day , we were shocked to receive a large gas bill (who isnt !!) that moved us into my overdraft. Upon investigation, I discovered that I had been removed from the Level Pay payment facility without my knowledge or consent. This change was not communicated to me in any way, and I have no copy of correspondence from Bord Gais regarding this tetermination.
You cancelled the new contract with the new provider. This doesn't change the fact that you initiated an account closure with BG. You had probably received the final bill before cancelling the switch.However, I want to clarify that we cancelled this request within the cooling-off period of 2 weeks.
But if ‘Level Pay’ was/is so important to you, why didn’t you specify that you wanted/needed it to be applied?@Gordon Gekko Thanks for that. I'd disagree. I would accept the initial decision to move was the starting point of the mess but I cancelled well within the cooling off period.
If BG can automatically take me back as a customer surely they must do so under the same T&Cs. If not, what's to stop they applying anything they like?
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