Interest Only Request
Try again, this seems very unreasonable and the response lack empathy with your circumstances. Sometimes in dealing with a junior or inexperienced person within an institution you can get a poor response. If you dealt with the branch, call the HQ and ask for the collections department and even ask for a manager, alternatively keep the details of the interaction (mails, call times, conversation details etc) and make a complaint to the institutions complaint department. Keep going, running up more credit card debt etc is futile and will exaborate your cost in the long run, this is to be avoided. I hope this helps.