Is the item faulty? If so then you are entitled to a full refund. If not then it is at the discretion of the retailer to issue a full or partial (e.g. sale price) refund, credit note or exchange. There is no legal obligation on a retailer to issue refunds or exchanges on items that are not faulty. Some stores have their own policies on this. Others just don't do it at all.If I bought somehting before Christmas in a well known clothes shop, and I want to bring it back to get a refund
i have never had any problem with returning clothes to Zara and getting refund with receipt. Just before xmas I had to return my daughters clothes and they had no probs in refunding me. If you dont have a receipt Im sure they will exchange but at the value of sale time.
There is nothing wrong with it, it is an unwanted present. Shop is Zara. So legally they are not obliged to give me a refund, but if they do it is up to them whether to give me full or sale price, and same goes for exchance. Si that correct?
If the item was faulty then you should have received the original price paid. If it was not then it was at the discretion of the retailer's policies as to what you got (e.g. exchange, credit note, full price refund, sale price refund, no exchange etc.).The same thing happened to me, I returned a top in December, 5 weeks after I purchased it. Even though I had my receipt I was only refunded the sale price.
Hi, I have a similar type of problem. My girlfriend bought an item of clothing from a cloths shop in Bray for me before xmass. She enquired as to whether she would get a refund if the top did not fit me and she was told yes. When she went back to the shop after the top did not fit me she was offered only a refund. The manager was not present so she asked for him to ring her, he never did. We both went back to the shop to seek a refund, and we were told no and that the shop manager was away on holidays. My understanding is that the top is not fit for the purpose as the top does not fit me as it is too big! There was nothing in the shop which I wished to exchange it for, therefore I requested a refund and was again told no! What can I do and am I actually entitled to a refund. It is not damaged I do not dislike the top it simply does not fit and there is nothing in the shop that I wish to replace it with?
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