williamburke
Registered User
- Messages
- 23
Not only that, but should there be a security breach it's pushing the responsibility away from the bank and towards the customer.That's the problem - better security usually means a trade off agaisnt convenience/ease of use.
It's more than that though - with a bank account with another institution, yes you will get your money back ... eventually. It will take time and a hell of a lot of hassle. I've a Rabo account and I'm happy to use a more awkward solution (most increased security unfortunately is) to transact without having to worry about my money being lifted and me having to spend a lot of time and effort establishing that it wasn't me.Not only that, but should there be a security breach it's pushing the responsibility away from the bank and towards the customer.
Surely you don't need your digipass to lodge money into your Rabodirect from another account. You only need the Rabodirect account details and whatever PIN or password is required by the bank you are transferring the funds from.On Thursday morning I brought the Digipass into work so that I could make a transfer online from my regular bank account to my RaboDirect account.
Surely you don't need your digipass to lodge money into your Rabodirect from another account. You only need the Rabodirect account details and whatever PIN or password is required by the bank you are transferring the funds from.
when was the last time you used the digipass? It may be programmed to disable itself after a predetermined period of inactivity for security reasons...check the terms & conditions.
Perhaps the battery just died?
You can use your Digipass on any computer. Kind regards,
RaboDirect
My Digipass cannot be used with my PIN, it is worthless to me.Your Digipass cannot be used without your PIN making it worthless to somebody else should it be lost or stolen.
We understand that some people make the trade-off between security and convenience and might not want to use a Digipass
Kind regards,
RaboDirect
Surely you don't need your digipass to lodge money into your Rabodirect from another account. You only need the Rabodirect account details and whatever PIN or password is required by the bank you are transferring the funds from.
After you have set up the Money Mover facility on your RaboDirect account you can log on to RaboDirect and withdraw money from a nominated third party account into your RaboDirect acount.
Best regards,
RaboDirect
You will start to earn interest on the date you have requested funds to be withdrawn from your nominated external bank account.
Best regards,
RaboDirect
The OPs problem is a process problem, not a technology problem. If you lose your password in another bank, you may equally have process problems getting a new one issued - although obviously Rabo's looks to be a bit of a mess.
I'm more than happy to take the slight inconvenience of the digipass over traditional measures. (I work in security, not for Rabo) Those who complain about the "hassle" of security measures are usually the first to blame the company when things go wrong.Yep, a mess alright.
RaboDirect seems to have plenty of explantions about the versitility of Digipass. The silence one the other matter speaks volumes.
I'm more than happy to take the slight inconvenience of the digipass over traditional measures.
Those who complain about the "hassle" of security measures are usually the first to blame the company when things go wrong.
Sorry William but I think you're being a bit unreasonable here.I was surprised that it took them so long to contact me, and that they couldn't have couriered a new DodgiPass to me that day. Are they not familiar with the concept of backups? Or is that a failure on the operations and/or customer service side
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