Godfather,
We actually try hard to make sure we don't advertise our products. Maybe some people might think our posts are a form of sales pitch but they are genuinely not intended to be. (The cynics out there are laughing at this I'm sure!!). On occasion we sometimes run posts past moderators if we think it could cross the line. To be fair, when you read the vast majority of our posts you will see that we are responding to queries, clarifying issues about our products/security/internet banking/credit ratings etc, apologising when we screw up and sometimes defending ourselves which is our right. Using a forum such as AAM to cynically advertise our products runs contrary to the spirit of discussion forums and in any case, would soon have us banned from AAM and do us no good at all.
Thanks for the positive feedback on the points you mentioned. Regarding our rates for next year - we will announce this before the year end. On the customer service front - we generally get very high satisfaction scores but there's always room to improve. If you have specific issues please PM us so we can address them.
RaboDirect