Hi all.
My husband recently received two separate US dollar cheques for $100 each, as birthday gifts.
We went into PTSB today to lodge them into his account. At the time I was unaware of the issues regarding US dollar cheques (I've now seen the post about the Irish Actor who receives US dollar cheques).
We asked at the counter if we could lodge them and were told yes and she told us the commission fee would be €1.80, so he would receive around €178 based on today's exchange rate.
She had him sign them on the back, did the lodgement gave us a lodgement slip and off we went.
A few hours later we received a call from someone else at the branch to come back and collect the cheques as apparently we needed a minimum of $250 to be able to lodge and there was also a €50 fee per cheque. My husband went back to collect them but when he received them they are now stamped on the back by PTSB and have various numbers written all over the back of them.
She told him it should be fine and they weren't processed and he should be able to lodge them elsewhere. I am really doubtful any other bank will accept them now, and really our only other option anyway would be to endorse them and send them to his mother to lodge into her bank account in the US anyway, which now I very much doubt we can do. I was trying to make it easier by lodging them here.
I called up and made a formal complaint but I think nothing will come of it. I said to them that I understand it was a mistake, maybe a training issue, and we would have been fine if they had told us in the first place the fees and the minimum, but they accepted them and stamped and wrote on them and then told us they can't do it. I said at this stage I really think they should wave the fees and process them because they are probably useless to us now otherwise, and we aren't going to call his relatives and ask them to rewrite the cheques.
Is there anything else we can do with the cheques now, or will another bank even accept them when they are stamped by PTSB?
My husband recently received two separate US dollar cheques for $100 each, as birthday gifts.
We went into PTSB today to lodge them into his account. At the time I was unaware of the issues regarding US dollar cheques (I've now seen the post about the Irish Actor who receives US dollar cheques).
We asked at the counter if we could lodge them and were told yes and she told us the commission fee would be €1.80, so he would receive around €178 based on today's exchange rate.
She had him sign them on the back, did the lodgement gave us a lodgement slip and off we went.
A few hours later we received a call from someone else at the branch to come back and collect the cheques as apparently we needed a minimum of $250 to be able to lodge and there was also a €50 fee per cheque. My husband went back to collect them but when he received them they are now stamped on the back by PTSB and have various numbers written all over the back of them.
She told him it should be fine and they weren't processed and he should be able to lodge them elsewhere. I am really doubtful any other bank will accept them now, and really our only other option anyway would be to endorse them and send them to his mother to lodge into her bank account in the US anyway, which now I very much doubt we can do. I was trying to make it easier by lodging them here.
I called up and made a formal complaint but I think nothing will come of it. I said to them that I understand it was a mistake, maybe a training issue, and we would have been fine if they had told us in the first place the fees and the minimum, but they accepted them and stamped and wrote on them and then told us they can't do it. I said at this stage I really think they should wave the fees and process them because they are probably useless to us now otherwise, and we aren't going to call his relatives and ask them to rewrite the cheques.
Is there anything else we can do with the cheques now, or will another bank even accept them when they are stamped by PTSB?