Now if I were a conspiracy theorist...!
Knuttell, is your account a current a/c? Or has anyone else a pTSB current a/c who could try adding a third party payee, so we can tell definitively if there's a problem?
I've just opened a new pTSB online regular saver deposit account (the one listed in the best buys), and was trying to set up my current account in another bank (BoI) as a payee using the "3rd party transfers" facility. It let me put in all the details and texted me an activation code, but when I tried to activate it, it gave an error message. Tried again with a different current account (NIB) but same problem.
The guy on the phone banking was very pleasant but didn't seem to know much about the account: He suggested I take funds out in-branch, whereas the terms of the account specifically state it's online only and you can't do any transactions in-branch, but "can access your money whenever you need to" via open24 online banking.
I don't have a pTSB current a/c to try that out, but there's nothing in the T&Cs to suggest you can only transfer to other pTSB accounts, and it let me access the "third party transfers" option and proceed all the way through to activation (including supplying an activation code) before rejecting the external accounts.
Has anyone successfully set up third party transfers on this account? Any advice?
Thanks.
She explained that what I needed to do was open a 'Demand Deposit Account' (like Knuttell has). This is a basic account which has no bank charges on it, allows third party transfers and gives me access to Open24. Then I could log in to Open24 to set up the 'Regular Saver Online Account'.
She said I could transfer money into the Regular Saver account from any account (PTSB or other). If I want to withdraw the money I would have to transfer it from the Regular Saver to the Demand Deposit account and then from there out to my third party account.
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