The only thing I found interesting is offering business customers 1% on demand deposit and 2% on 32 days notice accounts. A small return for business customers with short term cash reserves.Thanks for posting.
No changes of note.
PTSB are only making one change for personal customers. 6 month rate changes from 1% to 1.75%. A poor rate for a 6 month term to start with and still a poor rate.
It's such a pain that they don't allow these savings accounts to be created online as can be done for personal accounts. Instead they require a branch visit.The only thing I found interesting is offering business customers 1% on demand deposit and 2% on 32 days notice accounts. A small return for business customers with short term cash reserves.
Absolutely. It's as if they are trying to make these accounts as inaccessible as possible.It's such a pain that they don't allow these savings accounts to be created online as can be done for personal accounts. Instead they require a branch visit.
Both the 6 month and 12 month term accounts are currently available online as well as in branch. This was another one of their start/stop/start shenanigans. It’s totally understandable that you are confused by their incessant messing around.It's such a pain that they don't allow these savings accounts to be created online as can be done for personal accounts. Instead they require a branch visit.
Regarding the 1.75% they are now offering for six month term deposits, I’d give them zero credit. They have been behind BOI and AIB (both offering 1.50%) for the last six months or so. The additional .25% they are offering would hardly justify the pain of dealing with them and their weird systems.As it says on the tin. Irish banks will shortly announce very healthy profits. Hopefully other banks will follow suit on deposit rates.
I wouldn't be using the word credit in connection with any Irish bank's when it comes to deposit rates.PTSB have a long and despicable history of launching and then depreciating these notice accounts. They have had a 21 day notice account, a 30 day notice account, a 31 day notice account, a 35 day notice account, a 40 day notice account and a 60 day notice account. In each case they launched the product with a headline rate, sucked in the money and then collapsed the rate. And rely on customer lethargy, especially among their elderly client base, to leave the money sitting rather than jump through hoops to open the latest account. Most of the accounts I mentioned above now earn .01%.
Both the 6 month and 12 month term accounts are currently available online as well as in branch. This was another one of their start/stop/start shenanigans. It’s totally understandable that you are confused by their incessant messing around.
Regarding the 1.75% they are now offering for six month term deposits, I’d give them zero credit. They have been behind BOI and AIB (both offering 1.50%) for the last six months or so. The additional .25% they are offering would hardly justify the pain of dealing with them and their weird systems.
.. and trying to make an appointment to even open a fixed-term account is frustrating..
My local 'full service' branch is a mile away.
You can't ring them.
You get to a call center - can barely understand each other.
First call, they didn't know what i wanted - i had to speak as if to a 6 year-old. Then he said 'I got an error - someone will call you back' . They never did. No appointment made.
Second try - Again, hard to understand, different person. No questions to validate my identity, lots of awkward silences, they could barely string a sentence together in English - but at least this time appointment was made.
Their customer service was better 10, 20 years ago.
Rant over..
Interesting...You can book appts in a PTSB branch online, without speaking to anybody.
I booked an appt last week.
I received confirmations by SMS.
They also rang me to confirm.
I made that point during my 30 minute of answering irrelevant questions, getting my driving licence copied, when is our house insurance up, do we anticipate long term care in near future and how much we receive monthly in net pay!! I asked why I couldn't do all this online and was told it's so we don't tie up money we might need!! No Ts&Cs recited to us!!Opened a fixed account with them during the week. I was told it would take 45 minutes but only took 25 as I was already a customer. The rigmarole of going through all the T&C's at the start was farcical. The staff member was just reciting it and was immune to interruption.
I agree that it is beyond ridiculous that these account openings have to be done in-branch and yet I can open a regular savings account in seconds through their online banking.
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