PTSB App and Site issues

R

random2011

Registered User
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Anyone notice the issues with the PTSB app and website of late. I can no longer login via the app. it takes me through the authentication only to take me right back to the login step. This started a number of weeks back so it's not just a temporary blip for which I would not be concerned. I have tried removing/re-adding the app and have even updated IOS to no avail. I then started to use the website (old school) to login and that seems to work ok but this morning I see issues there again with login attempts returning to the login stage without actually logging me in successfully. Also when I do finally log in after 3 attempts and want to transfer money I noticed they now force you to add comments to make a transfer; these comments were optional before and I would not use them when transferring between my PTSB accounts. it just adds more clicks to the process and overall reduces the experience. its surprising for a big bank to have such poor digital services experience for its end users.
 
Working fine for me too, both app and website. I transferred between my accounts during the week and wasn't prompted for a comment.
 
This happened to me before with the app. I’m afraid I can’t quite remember the fix, but I do recall noticing that even after deleting and reinstalling the app (on iPhone) that the PAN was still entered by default so that must have been cached locally on the phone. How I got back to re-registering the PAN on the phone, that’s the bit I can’t remember, sorry! Maybe I removed it on the open24 website?
 
I had logon issues with PTSB application some months ago.
Advice from their technical staff was to remove "face recognition logon".
Removing this and opting to manually enter credentials resolved the issue for me.
 
How/why was it doing that since it always asks for 3 random digits of the 6 digit PAN? In any case, configuring things so that a very sensitive piece of data is stored and automatically entered seems like a huge security compromise.
 
RoboMac said:
I had logon issues with PTSB application some months ago.
Advice from their technical staff was to remove "face recognition logon".
Removing this and opting to manually enter credentials resolved the issue for me.
Click to expand...
PTSB app on IOS does not have FaceID recognition?
 
ClubMan said:
How/why was it doing that since it always asks for 3 random digits of the 6 digit PAN? In any case, configuring things so that a very sensitive piece of data is stored and automatically entered seems like a huge security compromise.
Click to expand...
Sorry, my bad. Not the PAN, the Open24 ID number.
 
I've logged in/out a few times today using both the app and the website and had no problems.
 
Still same issues with the app. As soon as i enter password it just flips back to the screen that has login option. The only thing i can think of is the password is cached so I dont enter it manually.
 
My PTSB app doesn't request a password, just some digits from the PAN.
Are you trying to access by using a web browser on your mobile device? PTSB blocked that some time ago. The app will only work on one device that is paired with your account.
 
From the ptsb website -

How can I register for the PTSB mobile banking app?
Firstly, download the mobile banking app to a compatible device - the app is supported on mobile and tablet devices using Android OS 8 and above, and iOS 13 and above

Are you running the correct version of iOS?
 
Yes 18.1.1
 
Did you try deleting the app and then restarting your phone? The only other options would be to log out of your iCoud account on your phone, wait ten minutes or so and then log back in or the nuclear option of resetting your phone and restoring from a backup.
 
While I can't remember specfically what I did, I definitely didn't have to go nuclear on the phone itself.

@random2011, when you delete and restore the app, is the ID still set up as default or does it prompt you to enter it for the first time?
 
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