My son's PS3, 15 months old, packed in a few weeks ago. Of course it only had a 12 month warranty. Anecdotal evidence suggests that he is not alone. Many of his friends' PS3s have given up the ghost (in the machine?) as well, some within warranty others outside, all less than 2 years old.
Sony have failed to get back in touch to him as promised when he rang to complain and the shop will not replace the unit. Apparently, from speaking to other people, this is not an uncommon problem with these machines. It seems his only recourse is to buy a new HDD. Has anyone else experienced such poor service from this expensive bit of machinery and its manufacturer? Are there any other actions I can take? Is it as common a problem with the PS3 in Ireland as I am hearing anecdotally?
I've heard the consumer affairs guy on Newstalk (Andrew something) point out that you may well have a legal entitlement to expect a reasonable period of usage out of appliances, regardless of what the warranty period is. How you enforce this entitlement is another matter - maybe the Small Claims Court case against the retailer? You don't have any contractual relationship with Sony themselves.
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