Problems with Junckers Flooring

Hi,
We laid about 180m2 of Junckers wide board and narrow board in our new house about 2 years ago. We noticed last winter that there was quite large gaps in the header joint and in the leght of the boards - they looked pretty awful. We got one of their approved fitter to lay the boards and we do have under floor heating. After getting the sales rep out to us twice he has sent us a letter stating that the were insufficient clips laid down by the fitter and the Junckers were not taking any reponsibility for relaying as it was not related to manufacture and the we would have to pay the labour costs for rectification. I am fuming as I bought Junckers because I thought that at least it would be on trouble free area and spent a lot of money in buying the boards and getting them laid. Any advice on what route I could now? I dont want to have to pay somebody again to take up these boards and relay them. They dont have an office in Ireland any more - its now in Essex.
Thanks in advance.

You need to follow up with the fitter.
Leo

Why not present a copy of the report to the "approved fitter".
You can ask the fitter to remedy the matter and bear the cost.
He may see his way to sorting you out if he's a good sort.
If not he may deny all liability.
You'll then send the report via a solicitors letter
You can then ask the fitter to bear the cost of the repair and your legal bill.

HTH

ONQ

Thanks ONQ. I have my doubts that the fitter will do anything - he was not the most helpful of men. He also did our 2nd fixing and made a right mess of that too.

Redlady said:

Thanks ONQ. I have my doubts that the fitter will do anything - he was not the most helpful of men. He also did our 2nd fixing and made a right mess of that too.

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I think you have answersed your question yourself