Same problem as the posters above, I spent the last 3 weeks trying to get them to sort out a mess up they made on the account before even processing the application for connection - this was just to change a name on the account, and locate a wiring cert they told me was not sent in but in fact they had lost on their system. Networks who connect you, and customer services who look after your account setup work off 2 different systems, and they can't and won't integrate the details - you get transferred between both and have to get them to sort it yourself. Looking after the finer details of buying the house was a breeze in comparison to the problems I've had with them, and I still can't get an answer on when they will connect. Very frustrating! Only advice to anyone would be to apply well in advance of closing the sale, and take a small hit on any bill before you move.