Sounds like absolute nonsense. You did right.they couldn't accept the insurance form unless I signed the other one and I would be billed by the hospital and would have to claim the payments myself if I didn't sign both. I just brought the two forms home with me and posted one back to the hospital.
They are not on commission as such but they might have KPIs.Final update, there was two bills to settle and the insurance company paid both directly to the hospital,at the public patient rate even though on the second bill , when I handed back the two forms ,,,,(the white hospital one unsigned) the lady in the office followed me down the corridor and challenged me why I had not signed it! Then stated the hospital would not get paid anything if I didn't sign both,! This is unbelievable carry-on by administration staff, are they on commission or what is going on?
If you want to follow up on this then you should check the hospital's customer/patient charter and complaints process. I've had to do that in the past in relation to non-insurance related billing issues with a Dublin hospital.Final update, there was two bills to settle and the insurance company paid both directly to the hospital,at the public patient rate even though on the second bill , when I handed back the two forms ,,,,(the white hospital one unsigned) the lady in the office followed me down the corridor and challenged me why I had not signed it! Then stated the hospital would not get paid anything if I didn't sign both,! This is unbelievable carry-on by administration staff, are they on commission or what is going on?
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