I wonder do the FSO have a full understanding of the financial impact of these things - and I'm not sure they do - €25,000 is a lot of money, but it's not when you look at what a tracker is worth. It is double what the bank offered so maybe they thought that was enough.
I was told by three separate people in the office on two occasions that there were no calculations & neither did the data protection request turn any up so as astonishing as it seems, that's what did happen.
"For anyone who has engaged someone to do it for them, which can be a sensible choice, they're paying fees to retrieve their own money."
Notabene,
Well done on telling your story so articulately last week.
I was in the "lucky" position to be given my tracker back but only after paying a professional 20% of my UB overpayments to retrieve my own money.
Not once did UB admit liability. I also never received a statement indicating how they came to calculate my refund......my refund was simply lodged to my bank account.
Even though my tracker has been restored, I have recently emailed UB asking whether my case is being included under the Central Bank review and I haven't heard a dickey bird from them. May I ask what UB email address (if any) worked for you?
At the very least, I feel UB should be made liable for the fees I incurred in getting my tracker back and I have absolutely no idea how to even go about this.
I wish you all the very best in your quest to get your tracker rightfully returned to you.
Notabene
That's the email I've used.....I shall be sending another one shortly, thank you for that!
Ulster bank has set aside €5 million
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