I would agree their admin is not great, I am with Bord Gais for a while and find meter is read as normal, I switched my father to Airtricity just over a year ago and got a letter from them recently to say the meter had not been read in over 12 months and to send in reading, this was the first notification from them of this and of course a whopping big bill arrived, it wasnt obvious from previous direct debits that it was being underpaid they looked normal enough.