Poor credit rating during PIA term

Redzer

Registered User
Messages
96
Hi,

A family member entered a PIA in 2018 and is maintaining the arrangement albeit with a short agreed suspension when COVID hit. He recently checked his Credit Rating which referred to being 6 months behind payments. He queried this with the Credit Bureau who advised his Bank gave them that information based on an outstanding buy-to-let mortgage which was substantially written down as part of the PIA. He asked his PIP to query it with the Bank but isn't getting a response.

Does maintaining a PIA not result in an up-to-date credit rating?
Should his rating be corrected back to the start of the PIA in 2018 or does it only count once the PIA is complete?

Any info appreciated.