I switched electricity supplier from Pinergy to Energia a few weeks ago.
As you probably know, with Pinergy you pay for your electricity by topping up using an app or online. I wasn't sure when the switch had completed so I continued to top up using the app for about a week after the switch had completed. I have since contacted Pinergy and got the deactivation code so it's OK now but I am due a refund for the amount I topped up by after Pinergy were no longer my supplier. Because in effect I was paying double for my electricity.
I rang their support line and the guy took my bank details and said a refund would be in my account after a number of days. Has anyone else had this issue and if so were they reimbursed and did it take long?
As you probably know, with Pinergy you pay for your electricity by topping up using an app or online. I wasn't sure when the switch had completed so I continued to top up using the app for about a week after the switch had completed. I have since contacted Pinergy and got the deactivation code so it's OK now but I am due a refund for the amount I topped up by after Pinergy were no longer my supplier. Because in effect I was paying double for my electricity.
I rang their support line and the guy took my bank details and said a refund would be in my account after a number of days. Has anyone else had this issue and if so were they reimbursed and did it take long?