I'd be surprised. If this were legal, every utility provider in the country would be at it.We had a letter in March about a price increase and that if there was no cancellation in 30days that we would be in a new 12month contract. We didn't get around to acting on it and then changed in May to another provider. Now phonewatch are saying we are in a 12 month contract as we didn't respond in time. In effect they could have put 24, 36 or even more months in the letter. Any idea is there any validity in their claim.
Do utility providers like phonewatch talk to the ICB?
Hey yes have the original contract alright
they said it would be passed over to a debt collection agency, that's why i was wondering how the original poster got on
I tried to cancel when they put up my monthly subscription- the guy in the phone was extremely rude. They reduced the payment but I never agreed to it. When I rang again to cancel I was told someone would ring me which never happened so I emailed to say I was leaving and cancelled my DD. Now they keep sending me letters saying I owe the 12 months and threatening me with debt collectors. I am disgusted at their money grabbing attitude.In the same boat.
Cancelled my agreement as I was unhappy with the cost. This was 3.3 years since I signed up (when I moved into house).
I got a letter highlighting small print from my May invoice.
"Payment confirms commitment to a further 12 month contract. To view latest T and C ...."
I find this completely objectionable.
I now have a debt collection agency chasing me. What other service rolls contracts in this way?
Seems very underhand to me or am I naive.
C
I got a letter highlighting small print from my May invoice.
"Payment confirms commitment to a further 12 month contract. To view latest T and C ...."
Surely a contract would require either written or verbal agreement to be binding?
However, I noticed in the letter they said they would disconnect the alarm and make it unusable in the future.
Can they do this?
I assumed when I cancelled it will just be the monitoring that is removed- not the whole alarm? That means to move monitoring company you have to install a new alarm system?
The hardware they have been installing since they were acquired by Sector alarms is proprietary, and locked down to their engineers only. But you should note that PhoneWatch equipment is well out of date, and their installations fall far short of what would be considered a proper security solution by any of the competition.
So check the PSA register for providersoperating in your area and get a few quotes, get recommendations if you can. You'll likely be pleasantly surprised that most potential suppliers will offer you a solution tailored to your needs, giving you more comprehensive coverage for a lower ongoing cost without the use of pressure or scare tactics.
Just in case it's needed for the record, I'm not involved in the industry, and my only dealing with PhoneWatch was a battle to get them to remove a system they completely mis-sold to my elderly parents.
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