My question is can a utilities company automatically sign you up for anything else apart from a rolling monthly contract without written or verbal consent?
Phonewatch said that I entered into a new annual contract in January and that I would have to pay for the remaining 7 months.
Seems reasonable to me.
I renewed mine recently and paid them the annual fee upfront.
It wouldn't occur to me to seek a refund if I stopped using it mid-year.
The other utilities are different. I am using gas, electricity and broadband. When I stop using them, I stop incurring a cost for the supplier.
I presume the new owners of your house could avail of the unused Phonewatch term?
Brendan
Out of interest how did you renew your contract? Did you contact them or were they in touch with you?
What happens with car insurance or house insurance if you cancel half way through the year?
What happens with car insurance or house insurance if you cancel half way through the year
You can be pretty sure it didn't end well from the consumer side. Phonewatch are masters of poor value.Hi
Id be interested in how this played out and especially if any compromise was reached.
12 TERM AND TERMINATION
12.1 The service shall begin upon installation.
The contract shall have an initial service period of 12 months. At the end of the initial service period, the
contract will be renewed automatically for a further 12 month period. If the Customer does not want the
contract to be automatically renewed, it must inform the Company no later than 30 days prior to the expiry of
the 12 month period.
The termination period runs from the first day of the subsequent month after the notification of termination.
The Customer may terminate this contract by contacting the Phonewatch customer service centre
(see clause 20 for contact details). In the event of material breach by either party, or if either PhoneWatch or
the Customer goes bankrupt, suspends their payments, requests recovery or liquidation
proceedings or becomes insolvent, the other party may terminate the contract with immediate effect.
Outstanding payments that exceed 60 days entitle PhoneWatch to temporarily cease the Services
following prior notice to the Customer. The Customer is, however, still obliged to pay for the services
until the time of disconnection, including all outstanding amounts. Non-payment exceeding three months is
regarded as a material breach of this contract, and thereby entitles PhoneWatch to terminate this
contract with immediate effect following written notice.
12.2 Upon termination of this contract, PhoneWatch is entitled to remove all equipment and signage. If the
equipment is not in proper operational condition, the Customer will be billed for any costs that arise in
connection with repair/replacement. Phonewatch is not responsible for marks or damage that occur when
equipment and signage are removed. The Customer is obliged to give PhoneWatch access to the property
between the hours of 08:00 and 16:00 on regular working days to perform the disconnection and removal work.
If the Customer is not available at the agreed equipment removal time, PhoneWatch will charge a no-show
service fee of €100 incl. VAT. This also applies after the Customer has moved from the Installation Address, if
necessary. If the disconnection and removal work is not possible before termination of this contract due to the
Customer, the Customer will be charged for lost equipment, and will continue to be billed for the monthly charge and any additional costs in the event of an alarm being triggered, calls to emergency services, etc., until the disconnection and removal work has been carried out. In all circumstances, PhoneWatch is entitled to access the Installation Address externally to remove signage, even without the Customer’s presence, and shall bear no responsibility for any damage that could have been avoided if the Customer had cooperated and been present.
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