Interesting! I got a bill for a year instead of a month too in November last. The billing period was wrong too. The bill should have been from Nov 14 and instead was from July 14. (I wasn't in contract with them at that point nor was I a monitoring customer). I had to call Phonewatch and my bank 3 or 4 times and call to my branch in person. AIB put a block on the DD however, the bank tell me that the block is kind of like, forever. Even if this is wrong, and I attempt to set up the DD again, I don't trust Phonewatch now. They are clowns. I could set up a Standing Order but that would mean ringing to get their bank details and I really don't think I could go through all this on the phone again.....