For anyone who was paying the basic fee, simply for alarm monitoring (without the additional cost of two "free" annual call outs, for equipment servicing), the prices have been increased by close to 40% when annualised.
Phonewatch are claiming that they no longer provide the basic monitoring service, so they are forcing all customers onto the higher rate with the two "free" call outs (subject to you actually requesting the call out each time, which I would suspect most people never do as long as their equipment continues to work correctly).
I received the same notice, closer to 20% increase. Rang up and expressed my disappointment and received a 15% 'loyalty discount' which reduced the increase to about 60c, indefinitely.
Hello,
Thank you for sharing this.
Do you mind me asking, do you also just have the basic monitoring service ? ... It seems strange that we would be on significantly different rates, if we are on the same service. Was your price also increased by 10% last year ?
€28 per month? Why not just get a dialler fitted to your alarm panel that calls or texts up to 5 numbers of your choice for a fraction of the cost? I never understood people paying for this service or does it do something extra that I don't know about?Yeah, basic monitoring. They did notify me a year ago of an option to get more service, as described in the recent letter but I ignored it though I thought they would increase the DD.
I was on €27.99pm, now on €28.33 following phone call.
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