I switched to PTSB a few years ago from Bank of Ireland, I had an appointment to switch but when I arrived at the bank the only staff there were one teller and a man in a tracksuit managing the customer service desk, he abandoned the customer service desk (phone ringing away) to open the account with me. I should have run the other way but went ahead and opened the account, bankning with PTSB was the worst customer service experience I have had with a financial institution, the staffing levels in the branches I used were appalling. I had a number of issues with them and eventually switched again to AIB, I have happily been with them now for about 3/4 years and would recommend them.
My experience was negative. Went in to enquire about switching over from Halifax.
Branch was in a basement - dungeon-like
The staff member I dealt with would have fitted right into a dungeon. Her attitude was awful - condescending and offhand. I got the feeling she couldn't be bothered.
I walked out of the branch and then went to the Post Office to open a Postbank account. They wanted my custom.
PTSB need to look at their staff development and HR.
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