Hi Apollo,
could you explain some things in more detail ?
did your friend pay pension contributions in this firm ?
What sort of pension does the firm offer to employees ? - DB or DC.
If he paid pension contributions, he is entitles to a pension, or his contributions back, depending on circumstances,
If he didn't, on what grounds does he think that he is entitled to a pension.
It may be that the company failed in their legal obligation to offer his access to a PRSA, but they have no obligation to pay anything into it.