I got a 18month contract with broadband last year in August, paying €29.99, I have recently received a deal, with O2, getting the same package for €13 a month for 12months. I wanted to end the contract with vodafone but was told I had to pay €33 a month up until February to end it :-(
The girl in Vodafone wasn't very helpful, she said they had no deals when i asked could they do it at a reduced payment. I asked for a supervisor, she siad they don't have supervisors on the floor, she said she would transfer me to the data section, she left me on hold for 20mins, and came back saying that all the supervisors where in a meeting and she would arrange a call back, I asked when would the call back be, she said before end of business, I am still waiting.
2 questions, can i peanlised for ending the contract? and why can these companies treat customers like this.
The girl in Vodafone wasn't very helpful, she said they had no deals when i asked could they do it at a reduced payment. I asked for a supervisor, she siad they don't have supervisors on the floor, she said she would transfer me to the data section, she left me on hold for 20mins, and came back saying that all the supervisors where in a meeting and she would arrange a call back, I asked when would the call back be, she said before end of business, I am still waiting.
2 questions, can i peanlised for ending the contract? and why can these companies treat customers like this.