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I applied for passports on behalf of my two daughters via the Express ten day service. Applications received by Passport Office on 1st of March. Despite numerous phone calls to them over the past week I haven't been able to get any useful information. I emailed a local TD and spoke to her representative on the phone today. She advised me to go into the Passport Office on Thursday with my travel documentation and that because it has gone over the ten day period they are obliged to give my the passports WTR or not and that it would be treated as an emergency. I wasn't sure if I could do this as it states on the website that they would only tolerate people that need passports due to death or serious illness but apparantly this is not so - I'll let you know how I get on!
Thankfully I won't get to find out if going to Passport Office on Thursday would have worked or not as I got phonecall from Passport Office at lunchtime today and was advised that the Passports are being sent by swiftpost this afternoon and we'll have them on Thursday - phew that was close as we're travelling on Sunday! If I hadn't got the call I would have gone in on Thursday I think it would have been worth a try and to anyone else waiting or anxious it's worth ringing and emailing every day. I even did an oscar worthy crying performance which I think is what swung it for me in the end! Good luck everyone!
Just to add to the stress of having to wait for the passports, there has been a flood in the passport office in Dublin which has closed the office. Yet again it is impossible to get through to anyone.
This is pretty crap service all round.
Wow - sorry to hear about this messy problem.Applied for 2 passports for my children by passport express in the 1st March. Spoke to someone today in the passport office who explained that a letter is on the way to us. The person who signed section 7 for me did not answer when the passport office phoned and now we have to resubmit section 7. The boys were meant to travel to Europe on saturday to visit family but this looks unlikely now. The passport office will not guarantee anything even if I bring the new section 7 into the passport office on Monday. When I finally got a ring tone I held for over 30mins before they answered.
Not necessarily. Less time on the counters dealing with the public could mean more time to catch up on the backlog of work.According to politics.ie it will get worse tomorrow [broken link removed]
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