Hi Marbil
I've just signed up to Oxygen recently, a rep visited the house and I signed a Direct Debit mandate to set the account up. I've no problem with the service, so far (except maybe the cost) but I got a letter from them asking me to cough up and pay for arrears. I queried this and was told the DD couldn't be collected for the past few moths and that it was all my fault. I got onto bank, but was told the problem arose from Oxygen, the bank had no record of any mandate. Anyway it's all sorted now I think, but I reckon Oxygen think they can do no wrong........