My motor insurance renewal is imminent, so I began the annual "ring around" routine on Monday.
Only one provider came close to my current insurers so I said I'd give the new entrant to the market, Outsurance, a shout.
They were €357-59 more expensive than AXA through AIB as broker, charging extras for things my current insurer provides as standard, so I asked my contact in Outsurance if she could try to find savings and arranged a date and time for her to ring me back as the quotation I had from them was only good for 7 days.
Since then there have been 2 emails, 2 text messages, 6 phone calls, and 3 voice mails where whoever rang from Outsurance, (a bot?) left no message although I could hear background call-centre type noise.
I answered the most recent call from Outsurance this morning and again, there was no one on the line but again the call-centre type noise.
I rang back and asked to speak to a manager, expressing my annoyance. Her explanation was that that two agents had my details, hence the additional calls. That to me wasn't an explanation and I asked her to delete my details from their system and not to contact me again. She said she'd ring back with an explanation for how they'd messed up on their side. I asked if the line was bad as she didn't seem to have heard my instructions about deleting my details and not contacting me again and hung up.
Annoying Messers.
As I've named names here, I've kept the original emailed quote, plus the Ts&Cs PDFs, the call logs, the text messages and the emails if the mods want sight of same.
Scratched from my list of insurance providers, even if I got 100% back in my pocket after three years claims-free!
Only one provider came close to my current insurers so I said I'd give the new entrant to the market, Outsurance, a shout.
They were €357-59 more expensive than AXA through AIB as broker, charging extras for things my current insurer provides as standard, so I asked my contact in Outsurance if she could try to find savings and arranged a date and time for her to ring me back as the quotation I had from them was only good for 7 days.
Since then there have been 2 emails, 2 text messages, 6 phone calls, and 3 voice mails where whoever rang from Outsurance, (a bot?) left no message although I could hear background call-centre type noise.
I answered the most recent call from Outsurance this morning and again, there was no one on the line but again the call-centre type noise.
I rang back and asked to speak to a manager, expressing my annoyance. Her explanation was that that two agents had my details, hence the additional calls. That to me wasn't an explanation and I asked her to delete my details from their system and not to contact me again. She said she'd ring back with an explanation for how they'd messed up on their side. I asked if the line was bad as she didn't seem to have heard my instructions about deleting my details and not contacting me again and hung up.
Annoying Messers.
As I've named names here, I've kept the original emailed quote, plus the Ts&Cs PDFs, the call logs, the text messages and the emails if the mods want sight of same.
Scratched from my list of insurance providers, even if I got 100% back in my pocket after three years claims-free!
