The calculator is indicative only but it does not take into account taxation or the entry and exit fees.RaboDirect
If you then ask them what is happening with the complaint then they will quote you some legalese to the effect that they can't tell you.Dear ...
Thank you for your email.
The Financial Regulator is an independent watchdog set up by the Government to regulate firms that provide financial services, and help you make informed decisions about your personal finances.
Thank you for taking the time to bring this issue to the attention of the Financial Regulator. Please note that it is our policy to follow up on all queries from consumers. Where necessary we will discuss the issue with the firm concerned to ensure that they are acting within our rules on advertising.
Also, if you wish to make a complaint, you can direct you query to their Customer Relation Unit, outlining your complaint to them. The contact details for <insert name if financial institution here> are as follows,
...
Under our Consumer Protection Code all regulated financial services firms must have a complaints handling procedure in place. If having pursued this course of action and your complaint has not been dealt with to your satisfaction you can escalate your case to the Financial Services Ombudsman (FSO).
The FSO is a statutory official who acts as an impartial arbiter of unresolved disputes that customers may have with their financial services provider. Further details of his role and functions can be found on his website [broken link removed].
On our website www.itsyourmoney.ie we have a factsheet entitled 'How to make a complaint' which outlines the process involved in making a complaint against a regulated financial entity.
I hope this is of some assistance to you.
Yours sincerely
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