Hi Mathepac, yes I agree with the idea of dealing only with reputable online companies. I ordered from this crowd before and they were fine. But it clearly has changed. The company rang me this evening (around 7pm). I told them that I was not in a position to talk and would contact them tomorrow. What company rings someone on a Sunday everning? I had been toying with the idea of re-ordering the same items with them but I got a brainwave to have a look at their reviews on trustpilot. My suspicions were confirmed - 43% bad review. From my own personal experience I have never seen a company with a high rate of bad review ever. There were a lot of people over the past few weeks with the same complaint as I had - parcel saying it was delivered but no show. I will not be going next nor near them in the future.Strange coincidence.
I got a text from An Post telling me my bar-coded item from Amazon Marketplace was due for delivery "on the next working day". That would have been last Monday 9th August. No parcel appeared although deliveries promised for last Weds 11th and Fri 13th both appeared on Thurs 12th.
I checked tracking status and saw that the parcel had checked in and out of An Post's Dublin hub to Customs twice during the week ending in the hub of Friday 13th. I rang the "customer service" number, hung around for 45 mins, "It's all the fault of COVID" said the various phone-bots in various accents. I got a human very briefly who took the tracking number, asked me to hold and then disconnected the call.
On the Amazon.co.uk site I'd noticed that if the parcel wasn't delivered on the next day, I was entitled to apply for a refund, even if the delivery duly arrived. I did that today and got a confirmation email that I'd be refunded onto my card.
Unlike you, the dilemma for me is that I bought the last of the item in question at a hugely discounted price and it won't be on sale again.
The point of my long-winded story is that is if you deal with reputable organizations, you have nothing much to fear - apart from the local non-delivery sub-contractors and their phone systems!!!!
Maybe a company where their time zone is a Monday morning?What company rings someone on a Sunday everning?
By and large I have found that a lot of 'reviews' on Trustpilot tend not to be praising a company, as most people only post when something is/went wrong.have a look at their reviews on trustpilot. My suspicions were confirmed - 43% bad review.
Bummer to get caught like that.I will not be going next nor near them in the future.
Do they hand deliver every package themselves?This kind of experience was all over the trustpilot reviews.
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