It doesn’t surprise me with Avant.Has anyone on here got any idea and also has anybody every experienced this?
At the moment I'm trying to get my head around it. I added up one statement last week as I was querying something else and that charge of 42.95 was included and it balanced out fine. When you go in and add up everything now, the balance seems fine. It's really confusing as myself and one of the staff members of Avant went through all the statements last week and she decided after seeing the overcharge to put it into dispute as I explained to her that it should just be a once off annual charge of 42.95 and not a subscription of 42.95 per month.Have they altered the amount balance to reflect they didn't take the €42 accordingly as well or just removed transaction ?
That's really worrying.It doesn’t surprise me with Avant.
I had a disputed payment that appeared on the app and was credited back to me after challenge. I think neither the payment nor the refund appeared at all on the pdf statement.
For audit and transparency, the transaction should never be deleted. It happened, instead as you say a refund of the charge can be applied.One advantage of it being deleted in the first place is that the balance would always be correct and if interest had been charged, it should have been reduced.
As an accountant, I would like to see the error and the error subsequently corrected, so that there is an audit trail.
Have they altered the amount balance to reflect they didn't take the €42 accordingly as well or just removed transaction ?
I'm looking into that now. I'm finding it a bit overwhelming (as I am very busy with other areas of my life) as I'm going to have to go though everything since Jan 23.Have you lost out as a result of the way they have done it?
Avant only provides a few weeks of transactions in the app. The rest are in the pdfs.Can you download a pdf of your credit card statement for each month? You will then be able to cross-reference with what appears online.
I’m in two minds on this. For example in event of fraud I’d rather it just disappeared entirely rather than having to explain to a mortgage provider (or spouse!) why €800 was spent in a dubious establishment in a foreign country and then reimbursed a week later.For audit and transparency, the transaction should never be deleted.
Dr. Strangelove my experience here is similar. But I don't have the app. There seems to be two types of statements on their online banking. A general online one (which is where I saw the charge) and there is the pdf one that you can download. I only realised that the pdf existed today and the charge certainly does not feature on the pdf. I'm not going to use the card going forward.It doesn’t surprise me with Avant.
I had a disputed payment that appeared on the app and was credited back to me after challenge. I think neither the payment nor the refund appeared at all on the pdf statement.
@Finance - maybe you could address these questions to clarify matters?High Finance
Have you been overcharged?
Or is the net result now correct?
Brendan
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