Thanks all for the replies. They're very helpful in helping us understand what might possibly be happening. My daughter got a reply yesterday thanking her for returning her evetting invitation and saying that the actual evetting form - the one where you put in all your previous addresses - would now be sent out in the next few hours - it actually arrived about 20 minutes later with the charity's logo on it,, but when my daughter went to fill it in last night - that is click on the link and fill it in - it wouldn't let her get beyond the email and date of birth and kept coming up with ID, email, dob, not valid but they were - she tried several times - she is used to filling these forms in as I am. I wondered if they had not matched the ID no on the form with the correct name and dob or whether there was a computer glitch. My daughter emailed them back to let them know the issue. Just wait and see now if they get back to her in a timely manner.