When I say it’s bad news,
Ulster bank in their opinion said we were not impacted by the tracker mortgage issue, we had a tracker of 0.75% above ECB so maybe they just wanted to push it to see if we would appeal because of the rate we were on but we have all the supporting documentation so we appealed that decision to the ombudsman - basically on tracker, fixed for 2 or 3 years wouldn't give tracker back, same as many others here.Was it a straight appeal on compensation awarded or something different John?
Not good news for any of us in adjudication tbh.
Hi Brendan,Hi John
That is good news for you, even if it doesn't seem like it.
This is what must have happened.
The Ombudsman found in favour of someone in a similar position to you.
Ulster Bank appealed it to the High Court.
So, it would be very likely that the Ombudsman would uphold your case. But there is no point in upholding it, only to have it appealed.
The Ombudsman wins over 90% of their cases in the High Court. So your chances of winning have gone up from 50% to about 90%.
Brendan
To be honest I didn't really know anything of the inner workings of the bank like most people I suppose until it lands on your door and you have no choice but to try and deal with them. They have been an absolute nightmare to deal with to be fair, been a tough few years.It was Ulster Bank's policy to contest complaints all the way to the end with the Ombudsman. In many cases, the borrower just gave up. If the borrower showed no sign of giving up, then Ulster settled just before the decision.
My only criticism of the Ombudsman in this issue is that they don't prioritise systemic complaints. If they had 20 complaints from UB customers on this issue, they should have taken 3 of them and prioritised them and put the rest on hold. But they should have been dealt with ahead of all the people with one-off complaints that had no implications for other people.
In your case, if the Ombudsman upheld your complaint, then Ulster Bank would appeal it to the High Court. So you would be no better off. You would have been elated for 30 days and then delated when Ulster Bank issued legal proceedings.
Brendan
I see UB appeal case listed for High Court tomorrow. Wonder if any affected UB customers like I have any confirmation?I am fed up trying to find cases on the Courts Service website, but here are the references if you want to find them yourself. Even if you do find them, you won't get much information.
View attachment 6556
Brendan
Disappointing, what do you mean by procedural?I understand that it's just a procedural issue today.
Brendan
what do you mean by procedural?
Thanks Brendan, happens to the best of usIt means I don't know what I am talking about.
The case is actually going ahead today!
Brendan
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