O2 and vodafone customers have a once off to leave without a penalty fee

L

Lightning

Registered User
Messages
5,617
O2 bill pay customers can exit their contract with no fee before July 12th.

This could save O2 customers 100's of euro on monthly contract bills.

[broken link removed]

BILL-PAY customers on O2 have a rare opportunity to leave their contract without penalty thanks to some little-known European legislation. The network recently announced call tariff changes and, under EU law, it is required to give customers the option of leaving their agreement as a result.

The rule is part of a 2003 regulation on electronic communications networks and covers the entire telecoms industry. It requires networks to give customers one month’s notice of contract changes and a chance to walk away if they disagree with them.

Customers who wish to leave their contract with O2 need to notify the network before 12th July.
Click to expand...
 
Just opted out of 18 month contract with no penalty. you just need to call 1909 or post to the 02 forum and request a call back.

Details on forums.02online.ie > 02 iPhone Customers -Get out of contract ?

o2online.ie >
terms and conditions > Customer notifications
 
Surely it is only relevant to o2 at the moment as they have changed their fees.

Does it apply to Vodafone as of now?

Brendan
 
It doesn't necessarily have to be changes in fees. Any change in the terms and conditions from those which you signed are grounds to be released from your contract if you so desire. Your operator must alter your terms and conditions.

Your operator must inform you of the change and if you do not contact them within 30 days and state your disagreement with the change then you will have been deemed to have accepted them.

Vodafone have made a change to the terms and conditions of persons on Perfect Choice Access Plus. This change altered the APNs that are included in the data allowance. If you are one of the affected people you can contact Vodafone and get released from our contract.

Confirmation of this change and of right to release from contract by Vodafone Rep here
 
The Operator need not inform you specifically... for example, they can post the info on their website, and that'd be fine. That's what O2 have done in this case.

The EU legislation is only being partly implemented, not in full... so I am somewhat surprised that the operators are implementing this part of it.
 
JoeBallantin said:
The Operator need not inform you specifically... for example, they can post the info on their website, and that'd be fine. That's what O2 have done in this case.

The EU legislation is only being partly implemented, not in full... so I am somewhat surprised that the operators are implementing this part of it.
Click to expand...

Correct. O2 and Vodafone now have specific pages on their website for such notifications. I am not aware of any such pages on the other operators sites. I wouldn't expect the operators to go out of their way to inform all affected customers.
 
There's a similar thread on boards... and one person has given the URLs to notification pages from four operators, including Meteor at

[broken link removed]

and O2 and Vodafone as you say,.,, I think Tesco might be the fourth.
 
Am i correct in saying that if you renewed your contract with vodafone after march 25th on certain tariffs that you cannot avail of this
 
You must log in or register to reply here.
Back
Top