I am looking to get tv/broadband/phone, I realistically only need the broadband, i seem to have managed ok so far on the 3stations and currently dont have ph connection.
I decided to go with NTL after seeing their deal €49 for ph, broadband & tv. I filled in the online order and selected my installation date. Since then I have 5 different emails from customer service. They all have asian sounding names and the emails seem to appear overnight or in the early morn. It just seems to be a standard template with different signatures.
Basically they say that the phoneline service is not yet available in my area (D12) but my query is that there is already a phline installed (albeit not connected)?! They cannot estimate when a phoneline will be available and do I want to go ahead with my order for digital tv,+ 1mb broadband for €44pm.
I cannot understand how the ph option isnt available in an urban area already with a phoneline and they cannot commit to a timeline.
Also the price of €44pm for the tv+broadband is a different deal? Do you think when/if it becomes available I will have to pay extra for this even though I signed up for the €49 3 services deal orginally?
Does anyone have any option for what is the best value for getting all 3. Is the tv+broadband service combo good for €44pm, how much is a seperate phline? what are the options - do you still have to go through eircom first? Or should I just get broadband on its own via meteor/vodafone, I just dont want to be tied into a contract for €50 ea?
I have responded with these queries to the customer service via email and also spoke with one woman(who didnt know the answers to what I was asking so I dont think speaking over the ph is the best option) but as I said they only seem to have std templates and do not seem to be able to answer queries.
Thanks
Nuttybud
I decided to go with NTL after seeing their deal €49 for ph, broadband & tv. I filled in the online order and selected my installation date. Since then I have 5 different emails from customer service. They all have asian sounding names and the emails seem to appear overnight or in the early morn. It just seems to be a standard template with different signatures.
Basically they say that the phoneline service is not yet available in my area (D12) but my query is that there is already a phline installed (albeit not connected)?! They cannot estimate when a phoneline will be available and do I want to go ahead with my order for digital tv,+ 1mb broadband for €44pm.
I cannot understand how the ph option isnt available in an urban area already with a phoneline and they cannot commit to a timeline.
Also the price of €44pm for the tv+broadband is a different deal? Do you think when/if it becomes available I will have to pay extra for this even though I signed up for the €49 3 services deal orginally?
Does anyone have any option for what is the best value for getting all 3. Is the tv+broadband service combo good for €44pm, how much is a seperate phline? what are the options - do you still have to go through eircom first? Or should I just get broadband on its own via meteor/vodafone, I just dont want to be tied into a contract for €50 ea?
I have responded with these queries to the customer service via email and also spoke with one woman(who didnt know the answers to what I was asking so I dont think speaking over the ph is the best option) but as I said they only seem to have std templates and do not seem to be able to answer queries.
Thanks
Nuttybud