A lot of people I know switched to NTL because of the unreliablilty of NTL for big matches etc.
Only!!?I now only stay on hold for 20 minutes.
I had a similar problem where they double charged my credit card on 2nd April (over 2 months ago) and I'm still fighting for a refund. They also told me that they can not refund me to my credit card and it must be by cheque. They tell me it'll take another 3 weeks for them to issue the cheque.Hi,
Sorry if I'm hijacking a thread here but I'm having a problem with NTL.
We have recently been changed from Chorus to NTL and our direct debit with Chorus has not carried over to NTL. I phoned NTL on Thursday to pay our bill using Laser card. The girl tried to put the transaction through twice but said it didn't work. So I gave her my credit card details and she put it through on that. I checked my bank accounts on Friday and the two laser card and the credit card transactions all went through. I phoned NTL today and was told that they would have to issue me a cheque to refund the money which would take 5 weeks.
If I pay using a credit card or laser card, am I not entitled to get the money refunded in the same way I paid it?
Thanks, Triona
I took 2 half days off work, once with a no show, then next time wth an appointment mix up.
The only thing to do is write in to the complaints dept, I got 2 months free viewing from that. Still not enough to stop the blood boiling.
I cannot wait to move somewhere i can put up a sky dish and use my freeview card from the uk!
I had a similar problem where they double charged my credit card on 2nd April (over 2 months ago) and I'm still fighting for a refund. They also told me that they can not refund me to my credit card and it must be by cheque. They tell me it'll take another 3 weeks for them to issue the cheque.
They've the worst customer service I've ever witnessed. Two separate members of their staff promised me today that they'd call me before 5pm to sort out my problem but of course I heard from neither of them.
I'll dump NTL as soon as they refund me...
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