So I rang them and they backed up what their branch had done (of course) and said that yes there was a new rule on it.
Write to them along the lines suggested by efm.
yes I can understand esp. if there was a marital dispute relating to a joint account that the bank wasn't aware of - but I just think they should warn customers before moving the goalposts !there is logic behind it.
oh I wish I had today - I usually do but I decided there was a small risk they would go missing and as they were big enough I queued up to take the grief in person... I agree though I'm sure it would have gone through no problem that way.lodging these cheques (well, all cheques really) via express lodgement
The solution is to express lodge and write your spouse's name in the "lodged by" space. That's what I do and they haven't refused my (or rather my wife's) money yet.In my case it was an express lodgement, they phoned me to return and collect it and said she had to sign the back of the cheque, or if she had signed the lodgement slip that would have been acceptable too.
Take all the pain, queuing, obscure rules, signatures and frustration out of the equation, give Revenue the account details, they'll lodge it directly with husband's PPSN as part of the transaction reference (so you'll know whose money it REALLY is...The teller said I couldn't lodge the husband's cheque (revenue tax refund) because he hadn't signed the back...
don't worry I do - and mine is the bigger portion !so you'll know whose money it REALLY is
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