I've had one for about fifteen months (though its a 6kg load) and have found it grand...
I've had to have them out once (for free) though, but I reckon I may have been overfilling it, to be fair.
Its VERY noisy, often sounds like a space machine ready to take off, but having said that, otherwise, I've been very happy with it. Reasonable too.
If you want a machine that will last you for 10 years, I'd probably plump for a better make initially, but if you're happy to change it in a few years, I'd say you'd be good to go.