Jiblet-run
Registered User
- Messages
- 62
No - got one first thing this morning as usual. Best thing would be to check your account settings online. For some reason, must have got knocked/switched off.Anyone experiencing this issue?
On vodafone and receiving as normal - without issue.Is everyone experiencing the problem on the same phone network by any chance?
NIB got back to me. They confirmed that they've been sending the messages and I confirmed that I haven't received them. They suggested it was probably my network provider.
So off to O2.
First guy told me to turn off my phone and turn it back on again and wait 5 mins. No joy.
So I ran them again getting through to a different person. I explained the entire situation and that the Windows approach (switch off & switch on) didn't work.
So the tech team are going to put a track on my phone and try & resolve it.
This could take up to 3-4 days.
They suggested while I wait - to put my SIM card in another phone.
Or perhaps my SIM card needs to be upgraded.
I'll try the SIM in another phone and guess I'll have to wait till middle of next week for an answer and hopefully a solution.
Hi,
I have been having the same problem. I emailed them yesterday and got a reply saying that if your phone is switched off the alert tries for 10 mins to get through and if after 10 mins phone still not on, then the alert aborts..... a load of rubbish me thinks.....but that is what they said. I've been getting weekly alerts for months with the exception of the last 2 friday mornings.
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